UNIT 2.1 – CAN I TAKE A MESSAGE?

Mr. Evans: Hello, Top Notch Travel. Uh, one moment please…

Hello, Top Notch, just a moment please.

Top Notch, hold please.

Hello. Hi Mrs. Beatty. Cheryl? I’m afraid Cheryl’s not here. You’re not satisfied with your hotel. No bellman? I’m sorry. Cheryl will call you back. Okay, goodbye.

Hello. Yes, hello Mr. Rashid. Cheryl’s not here. Can I take a message? You wanted cheaper hotel in Budapest. A hotel without breakfast is ok. Very good, I’ll give Cheryl your message. Goodbye.

Hello. Oh, hi Ms. Novak. She’ll be right back. Is there a message? Can your cat stay with you at your hotel in Rio, and you’d like to reserve a king size bed. I’ll ask her to check and call you. Bye-bye.

Oh, you’re back. I have three messages for you. Let’s see. Mrs. Beatty wants a cheaper cat. Mr. Rashid isn’t satisfied with his breakfast, and Ms. Novak thinks the bellman needs a king size bed. They’ll explain it all to you.

Cheryl: What?

2.Vocabulary check (7mins)

Satisfied (adj)	Bellman (n)	Message (n)
A king size bed (n)	Explain (v)	Check (v)

How do you feel and react if you have lots of phone calls each day?

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How often do you make a phone call?

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Do you prefer to call or to compose a text message? Why?

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Have you ever used note-taking technique?

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How is note-taking useful for your work?

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If you have an incoming phone calls from your mother and one from your boyfriend/girlfriend, which one will you answer first?

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What do you think about the way Vietnamese youth uses mobile phone?

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How long have you been using a smartphone?

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What do you think about the importance of smartphone in our modern life?

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What are the benefits and drawbacks of smartphone in our society?

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3.Comprehension Check-up (7 mins)

How many phone calls are there in this video?

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What is the name of the man in this video?

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What was he doing?

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Who is the person that the callers want to talk to?

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What does Mr. Evan have to do while he was talking on the phone?

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What is the name of the first caller?

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What’s the complaint of the first caller?

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What is the name of the second caller?

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What’s the request of the second caller?

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Who is the third caller?

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What is the third caller asking?

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4.Draw Connections ( 7 mins)

What do you say first when calling someone? Do you often introduce yourself?

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When the person you want to speak to is unavailable, do you leave a message for that person? And what would you say?

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In the case of a bad connection, how do you deal with it? Do you think you need to call the person back?

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What do you say when you want to end the phone call?

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Could you tell me about how you receive a call?

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UNIT 2.2: SCENE 2

Cheryl: Hello! I’d like to speak to a guest, Mrs. Beatty, in room 514. Thank you.

Mrs. Beatty: Hello!

Cheryl: Hello! Mrs. Beatty, this is Cheryl from Top Notch. How’s Los Angeles?

Mrs. Beatty: Well the hotel isn’t very nice dear.

Cheryl: I’m sorry to hear that. Are you okay? You sound tired.

Mrs. Beatty: Hum. My room is on the fifth floor. I had to walk up with my luggage.

Cheryl: There’s no bellman? No elevator?

Mrs. Beatty: No. And I wanted a non-smoking room with a king-size bed.

Cheryl: And I requested that for you.

Mrs. Beatty: Well, they gave me a smoking room with a twin-size bed. It’s all they have.

Cheryl: I’d better check your reservation. What hotel are you at?

Mrs. Beatty: The Candle Inn I think. And another thing, they didn’t make up the room. The towels are dirty.

Cheryl: Did you call housekeeping?

Mrs. Beatty: They’re not answering and there are all these students everywhere. I thought you said that movie stars stay at this hotel.

Cheryl: Mrs. Beatty, your reservation is for the Chandler Inn, and you’re in the wrong hotel. The Chandler Inn is a much nicer hotel.

Mrs. Beatty: Oh… Wow, I’d better call a taxi.

Cheryl: How will you get your bags to the front desk?

Mrs. Beatty: I’m sure I can find a student to help. I’ll say I’m a movie star. I’ll be fine.

Cheryl: Okay. Good luck.

Mrs. Beatty: Goodbye.

2.Vocabulary Check (7 mins)

Guest (n)	Makeup (n)	Towel (n)
Dirty (adj)	Housekeeping (n)	Movie star (n)
Desk (n)	Room (n)	Floor (n)
Luggage (n)	Elevator (n)	Non-smoking
Request (v)	Twin size bed (n)	Reservation (n)